Salesforce Community Cloud and communities

1. Customer engagement

Create special relationships with your most dedicated customers and advocates, including:

• Provide an engaging branded experience on any device, including access to exclusive content for customers using your community.
• Reduce service calls by guiding customers to information articles, discussions and Q&A.
• Automatically escalate service cases so that no question goes unanswered.
• Provide customers with direct access to their account data and personal information.

2. Partner engagement

Make it easier for your partners to deal with and promote your business, including:

• Give channel partners a single point of access to CRM records, files, and data.
• Accelerate partner onboarding, training and sales processes.
• Streamline approvals and quote processing with Salesforce CPQ.
• Gain full visibility into channel and partner performance.

3. Employee engagement

Animate your workplace to make it more dynamic. Introduce your colleagues to the broader community of your company, including:

• Connect employees to the people, content and apps they need to be productive.
• Tailor personalized news and updates for each employee.
• Share ideas and collaborate on files, records and business processes.
• Easily access files from Microsoft OneDrive, SharePoint, Google Drive and Box.

4. See how your communities are doing

Follow and analyze engagement progresses with prebuilt reports and dashboards, enabling you to decide which areas are self-sustaining, and which need a bit of nudging.

5. Ready for integration

Like the rest of the Salesforce ecosystem, Community Cloud can leverage even more information and interaction with integrations to other Salesforce and 3rd party applications.