Having a single source of truth for your customer data enables your teams to work together, creating more coherent and contextualized experiences. With its secure, flexible, and reliable APIs, Salesforce enables you to create the 360-degree view of your customers. Salesforce also offers the Mulesoft module, to automate the integration between Salesforce and large numbers of 3rd-party systems. Here are popular integrations to the Salesforce CRM:
As organizations grow, the number of software/SaaS applications they use increases. On average, once a company exceeds 1,000 employees, it already uses 177 applications. Customer data becomes scattered across different systems, making it increasingly difficult to have a 360-degree view of customers and their history with the organization. Without this unified view of customer data, it is impossible to create the efficient, seamless, and personalized customer experience that they expect. The solution to this problem is to integrate systems to obtain a single source of truth around which all business functions can work. This gradual integration approach can only succeed by following the principle of continuous improvement, prioritizing integrations that will bring the greatest benefits to your customers and internal teams. The flexibility of the Salesforce platform allows all organizations to undertake this journey with confidence.
Our teams of consultants, business analysts, functional analysts, scrum masters, developers, QA specialists, and Salesforce architects have completed hundreds of integration projects. Benefit from their business acumen and technical expertise to accelerate your business.
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