Customer service and experience improve when agents can identify customers more quickly, see the full history of their interactions with the company, and view the status of their cases, all in one place. What are your top 5 reasons?
Up to 43% of consumers boycott at least one brand following a bad experience. At the same time, 69% try to resolve problems themselves first. In this context, ensuring an effective and personalized customer service experience, including self-service options, is essential. Getting your processes to that point doesn’t happen overnight. It’s through continuous improvement, making productivity gains, and enhancing the experience over time, that you get there. The flexibility of the Salesforce platform allows all organizations to undertake this journey with confidence.
SOURCE (below): Salesforce survey of 10,500 customers.
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