Salesforce for Manufacturing

1. Connected sales

Manage your customer journey to increase close rate and shorten your sales cycle. With Salesforce Sales Cloud, your sales team can;

• Stay focused on the leads with the highest priority and best chance to close.
• Follow sales guidance at every step so they always use the best methods, documentation, and demos to close.
• Use quoting templates and automated workflows to standardize and accelerate your sales cycle, including approvals, from quote to cash.
• Connect your sales to your marketing and support departments, so they can have more contextualized interactions with customers.

2. Connected service

Customer support and field services can both be managed with Salesforce Service Cloud.

• Customer support – Automated case creation, tracking of all communications with customers on all devices, access to all customer information and help librairies to hasten case resolution.

• Field services – Assign and schedule jobs, dispatch to the right employee or team, and track status right from Salesforce.

3. Connected partners

How can you get more out of your partners? By giving them the tools that will make it easier to do business with you. The easier it is to identify, select, buy, and resell your products, the more business your partners will drive, and the stronger the relationship will be.

• Quoting tools
• Partner portals
• Custom apps and web pages
• And more

4. Connected operations

With a real-time view of your pipeline and won opportunities, you enable your operations to better plan their supply chain.

And thanks to the robustness and flexibility of the Salesforce platform, you can integrate sales data directly into your ERP or accounting system to streamline operations further.

5. Connected products

By using the Salesforce API, insights on how your customers are using your connected products can be surfaced in Salesforce to:

• Provide guidance on product development
• Upsell additional products or services
• Engage customers in real-time
• Identify support needs
• Identify new business opportunities