We create the space for employee, customer and partner engagement to happen.
Home | Solutions | Salesforce Community Cloud and communities
Salesforce Community Cloud by the numbers
Average improvements reported by Salesforce.
Customer satisfaction (customer communities)
Channel sales (partner communities)
Faster employee onboarding
Top 5 reasons
to use a community solution like Salesforce Community Cloud
1. Customer engagement
Create special relationships with your most dedicated customers and advocates, including:
Provide an engaging branded experience on any device, including access to exclusive content for customers using your community.
Reduce service calls by guiding customers to information articles, discussions and Q&A.
Automatically escalate service cases so that no question goes unanswered.
Provide customers with direct access to their account data and personal information.
2. Partner engagement
Make it easier for your partners to deal with and promote your business, including:
Give channel partners a single point of access to CRM records, files, and data.
Accelerate partner onboarding, training and sales processes.
Streamline approvals and quote processing with Salesforce CPQ.
Gain full visibility into channel and partner performance.
3. Employee engagement
Animate your workplace to make it more dynamic. Introduce your colleagues to the broader community of your company, including:
Connect employees to the people, content and apps they need to be productive.
Tailor personalized news and updates for each employee.
Share ideas and collaborate on files, records and business processes.
Easily access files from Microsoft OneDrive, SharePoint, Google Drive and Box.
4. See how your communities are doing
Follow and analyze engagement progresses with prebuilt reports and dashboards, enabling you to decide which areas are self-sustaining, and which need a bit of nudging.
5. Ready for integration
Like the rest of the Salesforce ecosystem, Community Cloud can leverage even more information and interaction with integrations to other Salesforce and 3rd party applications.
Why work with SOLJIT for Salesforce?
By far, the best reason to work with SOLJIT is that we want your business to be successful now and in the long term.
We are a Salesforce partner
SOLJIT has been doing Salesforce projects since 2011. We are a Silver Consulting Partner of Salesforce. We’ve helped all kinds of organizations operating in a wide variety of sectors, including manufacturing, banking and finance, transport, entertainment, marketing and communications, real estate, retail, educational, governmental, nonprofit, and more.
Our Salesforce experts are certified
Our team boasts Salesforce certified business analysts and developers to ensure that you get the most out of your solution, from project kick-off, to implementation, to handoff.
We offer time blocks
Although most of our projects are full implementations, our Salesforce service packages are flexible and include time blocks, which can be used for support or for the continuous improvement of your systems.
We offer Salesforce Quickstart implementation
Quickstart packages are designed to get you up and running with a standard Salesforce implementation in days. Although these packages have limited options, they do include business analysis, project management, some level of customization, basic dashboards, data import and training.
We offer Salesforce customization and development, including mobile apps
Using agile development, our teams can tackle highly customized projects, including the development of plug-ins, mobile apps, and more.
We offer Salesforce training and support
Business analysis and implementation are only half the battle. The onboarding phase is just as important, if not more, and that is why we train and support you in order to reach your adoption targets. New tools and systems only work if people use and enjoy them.
Some of the plug-ins we integrate into Salesforce Service Cloud
JIRA (Atlassian) to Salesforce Service Cloud
Integration of ticketing systems
Seamlessly integrate your customer service ticketing system with your research and development ticketing system, so your customer care representatives know when a product issue has been resolved.
Free Digital Transformation Self-Assessment
A SHORT QUESTIONNAIRE THAT WILL TELL YOU :
Illustrate where you stand today, from 0-100%.
Show you how you are doing in your department (whether you work in sales, customer service, accounting, HR, document management or marketing).
Help you identify areas where you can make productivity gains.
Latest news & blog posts about Salesforce Community Cloud and communities
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What is a 360-degree customer view? A 360-degree customer view is when you are able to consult and update all the information related to customers — including all their interactions...
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Top 3 new features: Salesforce Community Cloud, winter 2019 release
There are many new features announced for Salesforce Community Cloud in the Winter 2019 release. Here are 3 which positively impact the member and Administrator experience. 1) Most URLs...
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