Salesforce Service Cloud and customer service
We provide our customer care agents with a 360° view of the customer and the tools they need to solve cases faster.
Salesforce Service Cloud by the numbers
Average improvements based on a Salesforce survey of 10 500+ customers between 2014 and 2016.
+28%Agent productivity
22%Decrease in support costs
+35%Increase in customer satisfaction
+26%Customer retention
+31%Faster case resolution
Top 5 reasons
to use a customer service solution like Salesforce Service Cloud
1. Help more customers in less time
When reps can identify customers quickly, view their full interaction history with the company, and know which tickets have been resolved or not, support gets better, faster.
2. Convenient. Contextual. Conversational.
With Salesforce Service Cloud, you can deliver support where your customers need it, when they need it, whether it be via phone, chat, SMS, FAQ, a dedicated portal or other.
3. Increase agent productivity
With a 360-degree view of customers, cases, knowledge bases, and automated recommendations at their disposal, agents become more proficient at their craft and naturally increase their productivity.
4. Increase manager insights
Easy-to-read live dashboards with analytics and data visualizations enable managers to monitor and optimize agent performance, queues, and work in real-time to deliver a better agent experience.
5. Sales and support teams working together for the same customers
Imagine a salesperson doing a customer visit to make an upsell, only to be greeted by a justifiably angry customer who has been experiencing unresolved technical issues for a month. That’s what happens when the sales and support departments don’t have access to the same information. With Salesforce Sales Cloud and Service Cloud working together, the information is shared and visible to both teams.
Why work with SOLJIT for Salesforce?
By far, the best reason to work with SOLJIT is that we want your business to be successful now and in the long term.
1 We are a Salesforce partner
SOLJIT has been a Salesforce Partner since 2013. We’ve helped all kinds of organizations operating in a wide variety of sectors, including manufacturing, banking and finance, transport, entertainment, marketing and communications, real estate, retail, educational, governmental, nonprofit, and more.
2 Our Salesforce experts are certified
Our team boasts Salesforce certified business analysts and developers to ensure that you get the most out of your solution, from project kick-off, to implementation, to handoff.
3 We offer time blocks
Although most of our projects are full implementations, our Salesforce service packages are flexible and include time blocks, which can be used for support or for the continuous improvement of your systems.
4 We offer Salesforce Quickstart implementation
Quickstart packages are designed to get you up and running with a standard Salesforce implementation in days. Although these packages have limited options, they do include business analysis, project management, some level of customization, basic dashboards, data import and training.
5 We offer Salesforce customization and development, including mobile apps
Using agile development, our teams can tackle highly customized projects, including the development of plug-ins, mobile apps, and more.
6 We offer Salesforce training and support
Business analysis and implementation are only half the battle. The onboarding phase is just as important, if not more, and that is why we train and support you in order to reach your adoption targets. New tools and systems only work if people use and enjoy them.
Some of the plug-ins we integrate into Salesforce Service Cloud
JIRA (Atlassian) to Salesforce Service Cloud
Integration of ticketing systems
Seamlessly integrate your customer service ticketing system with your research and development ticketing system. By doing so, your customer care representatives know when a product issue has been fixed.
Free Digital Transformation Self-Assessment
A SHORT QUESTIONNAIRE THAT WILL TELL YOU :
- Illustrate where you stand today, from 0-100%.
- Show you how you are doing in your department (whether you work in sales, customer service, accounting, HR, document management or marketing).
- Help you identify areas where you can make productivity gains.
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