Articles | 18-10-2019
3 Enemies of Change Management: Fear, Cynicism and Indifference
In change management, we often talk about process, but rarely about emotions. Let's talk about 3 emotional enemies to change management: Fear, Cynicism and Indifference. If you’ve attended workshops and... Read more >
Articles | 17-09-2019
Why a 360-degree customer view is critical for your customers and your operations
What is a 360-degree customer view? A 360-degree customer view is when you are able to consult and update all the information related to customers — including all their interactions... Read more >